1. Who We Are

Move & More is a family-owned removals business providing home removal, packing, storage and clearance services across Surrey, Sussex, South London and nationwide.

Business name: Move & More
Email: hello@moveandmore.co.uk
Phone: 01342 523 588

For the purposes of UK data protection law, Move & More is the data controller responsible for your personal information.

2. What Information We Collect

We collect personal information that you provide to us directly when you use our website contact form. This may include:

• Your name
• Your email address
• Your phone number
• Your current and destination postcodes
• Your proposed moving date
• Details about your move, including access information, packing or storage requirements, and any other information you choose to share in the free-text fields

We do not collect any payment information through our website.

3. How We Use Your Information

We use the information you provide solely for the purpose of responding to your enquiry and providing you with a removal quote. Specifically, we use it to:

• Contact you to discuss your move and provide a no-obligation quote
• Plan and carry out your removal if you choose to proceed with us
• Send you a confirmation email acknowledging receipt of your enquiry

We will not use your information for unsolicited marketing, and we will not share your information with third parties for marketing purposes.

4. Our Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Legitimate interests — to respond to your enquiry and provide the removal services you have asked about
• Contract performance — where you proceed to book with us, to fulfil our obligations under that contract
• Legal obligation — where we are required to retain records for tax or legal compliance purposes

5. How Long We Keep Your Information

If your enquiry does not result in a booking, we will retain your information for up to six months, after which it will be securely deleted.

If you become a customer, we will retain your information for up to six years following the completion of your move, in line with standard business record-keeping requirements.

6. Third-Party Services We Use

Contact Form 7
Our website uses Contact Form 7, a WordPress plugin, to process the information you submit via our enquiry form. The data you enter is transmitted to our website server and stored within our WordPress installation.

Flamingo
We use Flamingo, a WordPress plugin developed by the same author as Contact Form 7, to log and store form submissions within our WordPress dashboard. This means that when you submit an enquiry, a record of that submission is stored securely within our website. This data is accessible only to authorised administrators of the website and is not shared with any external party.

Google reCAPTCHA
Our enquiry form is protected by Google reCAPTCHA v3, which helps us prevent spam and automated abuse. reCAPTCHA works by collecting hardware and software information from your device and browser and sending this data to Google for analysis. The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

7. Cookies

Our website may use cookies to ensure it functions correctly. Google reCAPTCHA also sets cookies as part of its spam-prevention process. These are technical cookies necessary for the operation of the site and form, and do not track your browsing behaviour for advertising purposes.

You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our contact form.

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• The right to access — you may request a copy of the personal data we hold about you
• The right to rectification — you may ask us to correct any inaccurate or incomplete data
• The right to erasure — you may ask us to delete your personal data, subject to any legal obligations we have to retain it
• The right to restrict processing — you may ask us to limit how we use your data in certain circumstances
• The right to object — you may object to our processing of your data where we rely on legitimate interests as our legal basis
• The right to data portability — you may request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at hello@moveandmore.co.uk. We will respond to all requests within one calendar month.

9. How to Complain

If you have concerns about how we handle your personal data, please contact us in the first instance and we will do our best to resolve the matter promptly.

If you remain dissatisfied, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk or by calling 0303 123 1113.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. Any updates will be published on this page with a revised date at the top. We encourage you to check back periodically.